Technical Specialist Software Engineer, Philadelphia PA


MUST-HAVES

  • 5+ years of IT experience preferably as a system administrator, software engineer or as an operational support engineer
  • 3+ years of Python and or Perl scripting to extract raw data.
  • Experience with maintenance and administering of web monitoring systems
  • Looking for local Philly area, must be able to relocate on their own if out of state
  • NICE-TO-HAVES

    • Experience with AWS
    • Knowledgeable in relational database software and concepts, specifically Oracle and/or MYSQL.
    • This is a full time Technical Specialist Software Engineer position within the Technical Operations unit of Clarivate Analytics supporting online customer facing applications. The individual will gain experience in automation and perform during a time of migration to AWS.

      THIS POSITION REQUIRES THE FOLLOWING QUALIFICATIONS:

      • Strong UNIX / Linux skills command line interface
      • Experienced in supporting and troubleshooting applications and related issues.
      • Support applications in a cloud environment
      • Understanding general statistical concepts ie. Identifying trends, understanding what the data is presenting.
      • General understanding of Java, Apache and Tomcat applications.
      • Solid working knowledge and troubleshooting experience of Internet technologies such as TCP / IP protocols, DNS, HTTP protocol and proxy servers.
      • Ability to write effective Python and/or Perl scripts to extract information from raw data.
      • Understanding of multi-tiered web application architecture.
      • Strong interpersonal and communications skills.
      • Ability to demonstrate creative thinking, advanced problem solving and troubleshooting skills.
      • Ability to work with minimal supervision and as part of a team.
      • Ability to coordinate and work effectively with offshore team based overseas, e,g. India.
      • Flexible and easily adaptable to change.
      • Ability to multi-task with regular interruptions.

      PRIMARY RESPONSIBILITIES:

      • Maintenance and administering of web monitoring systems.
      • Provide day-to-day support, maintenance and troubleshooting of tools the team supports and ensure the availability, performance, and security of the overall system
      • Generate and distribute regular reports of performance and usage of customer-facing systems.
      • Provide support and training for internal users of the reporting and monitoring tools.
      • Ad-hoc analysis of traffic patterns based on historical monitoring.
      • Coordinating and collaborating with business stakeholders on various issues and projects.
      • Partnering and working with data center operation and technology teams providing reporting data to assist with resolving issues throughout the enterprise.
      • Provide analysis of irregular patterns and error rates observed via monitoring and reporting.
      • Work with both offshore and onshore teams in all aspects of technology operations.

      MINIMUM QUALIFICATIONS:

      • Bachelor's degree in Computer Science, Engineering, related technical degree or equivalent work experience.
      • Excellent written and verbal communication skills.
      • 3+ years of Python and or Perl scripting to extract raw data.
      • 5+ years of IT experience preferably as a system administrator, software engineer or as an operational support engineer in a dynamic environment.
      • 3+ years of experience administering multiple monitoring systems, implementing best practices.

      Desired Qualifications:

      • Knowledgeable in relational database software and concepts, specifically Oracle and/or MYSQL.
      • Experience with AWS
      • Exposure to computer security concepts.
      • Experience with the following monitoring systems; Truesite, Sitescope and Dynatrace.